Ascensus, LLC.
Newton, MA, USA
Ascensus is transforming the client experience across all client touchpoints. Client Communications are critical commercial and reputational components of the client experience, requiring a digital-first and customer-centric focus. The Vice President, Client Communications will rethink and transform client communications, setting strategy, modernizing, scaling and optimizing these critical experiences, improving NPS and reducing call volumes as a result. This leader sits at the intersection of business, product, technology, service, operations, legal/ERISA and marketing communications and represents client needs and preferences across all client communications. Section 2: Job Functions, Essential Duties and Responsibilities Set client communications strategy and execution plan to understand which clients are getting what communications and how to simplify and improve these touchpoints. Identify the absolute number of communications, understanding the source and distribution of...