Centene Corporation
KY, USA
Centene is transforming the health of our communities one person at a time. As an Executive on our team, you could be the one who changes everything for our 28 million members. Position Purpose: Lead member experience across Quality by setting the vision to address customer needs and with direct member outreach initiatives and activities including omni-channel engagement, and outreach outcomes. Leads coordination of outreach to reduce abrasion and increase engagement. Oversees governance, technology that enables effective processes. The leader in this role will develop the strategy for the Quality member journey orchestration, personalization and connected experiences across every channel-touchpoint. Ability to influence and bring prioritization to member engagement capabilities and features across digital, CRM, CX, service and clinical platforms needed to deliver on business results Lead and enable implementation of seamless, data-driven customer experiences across member...