TBK Bank
Dallas, TX, USA
Join Triumph Financial! At Triumph Financial, we're focused on creating value by driving business and communities of all sizes toward the future. That's why we're looking for passionate, solutions-oriented people to join our team. As a values-driven financial service company, our goal is to help our clients succeed and our communities prosper - and that starts with forward-thinking professionals dedicated to our purpose of Helping People Triumph. Position Summary : The Vice President, Enterprise Contact Centers will own the customer experience delivery, strategic planning, and execution of all call center operations to provide a best-in-class omnichannel experience for our transportation customers. Leads multiple client experience managers and BPO teams to consistently deliver fast, friendly, frictionless customer service. Fosters an environment which promotes highly engaged employee experience. Essential Duties & Responsibilities Coaches, develops, and mentors a...