2079 vp contact center jobs found

The VP, Contact Center leads the Customer Interaction, Default Contact Centers and Site leadership that provide effective and efficient customer service to our subservicing partners and their customers. This position ensures client satisfaction by creating an environment that meets or exceeds client expectations, while adhering to all regulatory standards. The VP provides strategic direction to the department by utilizing customer data to formulate strategies and tactics aimed at the changing needs of customers, as well as, creates a motivating work environment for employees where participation and collaboration are the norm. This position is also a change agent by being the customer/client advocate working internally to consistently find methods to improve and enhance our service delivery. Responsibilities: Provides strategic direction and oversight the Customer Interaction and Default Contact Centers In partnership with the SVP, Contact Center, develops short- and long-term...

The VP, Contact Center leads the Customer Interaction, Default Contact Centers and Site leadership that provide effective and efficient customer service to our subservicing partners and their customers. This position ensures client satisfaction by creating an environment that meets or exceeds client expectations, while adhering to all regulatory standards. The VP provides strategic direction to the department by utilizing customer data to formulate strategies and tactics aimed at the changing needs of customers, as well as, creates a motivating work environment for employees where participation and collaboration are the norm. This position is also a change agent by being the customer/client advocate working internally to consistently find methods to improve and enhance our service delivery. Responsibilities: Provides strategic direction and oversight the Customer Interaction and Default Contact Centers In partnership with the SVP, Contact Center, develops short- and long-term...

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $210K - $250K annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available...

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on a H-1B or F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. This role follows a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for onsite and in person collaboration the other three days. Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) operations and acts as liaison between teams to ensure smooth support for new solutions are properly documented with knowledge transferred to ensure a high level of customer satisfaction and cross-functional support between Senior Tech Leaders and is responsible for their development and systems support efforts. Primary Responsibilities: Manage and participate in consults with client management in the analysis of short-range business requirements and recommend...

Description Title: Vice President, Navigation &Access Center Location: Fountain Valley Department: C-Suite Executive Status: Fulltime Shift: Day Pay Range*: $198k-219K MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full...

Position Overview Reporting directly to and under the supervision of the CXO, the VP, Member Contact Center's primary purpose is to assist Great Lakes Credit Union to live out our Vision, "To be the members' trusted financial partner." Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness. The VP, Member Contact Center is responsible for managing business activities of the Call Center, which include both inbound and outbound calls, digital member communications, as well as video support. Demonstrates and reinforces a sense of urgency and commitment to providing excellent products and services to members in fulfillment of GLCU corporate goals, and ensuring the MCC meets or exceeds its Service Level Agreements (SLAs). The VP will also be responsible for establishing key center metrics based on industry best practices. VP is responsible for developing a team to enhance accuracy, timeliness,...

Who We Are The Facilities Group (TFG), headquartered in Tampa, FL, is a family of commercial facilities maintenance companies, providing best-in-class service to over 25,000 locations across the country. The Facilities Group partners with the premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial and healthcare facilities. With annual revenue exceeding $700 million, Our mission is to deliver high-quality, scalable solutions in janitorial, maintenance, and support services across diverse commercial and industrial sectors. Our principle of providing best-in-class service not only guides how we treat our clients but is also the...

The VP of Compliance and Fraud Risk at Fort Liberty Federal Credit Union is a senior leadership role responsible for developing and implementing comprehensive compliance and fraud risk management strategies and programs. This position plays a pivotal role in safeguarding the financial interests of our members by identifying, assessing, and mitigating fraud and compliance risks across all credit union operations. Responsible for implementing and maintaining an effective compliance program that covers all aspects of credit union operations. Responsible for overseeing all credit union-wide fraud and non-fraud dispute metrics, reporting and trends, recommending strategies and projects to manage credit union fraud and dispute risk, and leading employee and member education and communication. Primary Duties and Responsibilities: Develop and execute the credit union's compliance and fraud risk management strategy, aligning it with the overall risk management framework and...

The Vice President, Business Technical Support ensures a superior customer care experience is consistently provided to customers seeking technical assistance with their products and services. Through assessment of intangible variables, this role will identify and evaluate fundamental issues and provide strategy and direction for major functional areas. This position requires in- depth knowledge of the functional area, business strategies, and the company's goals. Provides technical support to midmarket and large business customers for our extensive portfolio of products that range from a full suite of Internet and Ethernet solutions over hybrid fiber-coax and 100% fiber, to video and voice solutions including phone and mobile, to unified communications and managed services. MAJOR DUTIES AND RESPONSIBILITIES Provide leadership to the customer care technical support function and ensures the customer experience is the priority throughout the organization, promoting a...

ABOUT US At HUB International , we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Position Overview: HUB International is seeking a...

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: People Leader All Job Posting Locations: Job Description: Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's...

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you! Job Overview: The VP of Learning & Development is a visionary, innovation-driven leader responsible for architecting and executing a transformative learning strategy that aligns with business goals, enhances customer experience, and ensures regulatory compliance. This role leads a high-performing team of instructional designers, facilitators, and learning leaders to deliver cutting-edge, scalable training programs that drive employee capability, engagement, and retention. The ideal candidate is a strategic futurist with deep expertise in talent development, digital learning technologies, and a passion for shaping the future of workforce development. Responsibilities: Architect and...

Vice President, Center for Translational Genomics and Proteomics Genentech Research and Early Development (gRED) The new Center for Translational Genomics and Proteomics will integrate cutting-edge efforts in cell and tissue genomic technology, proteomics and genomics technologies, human genetics and functional genomics under one organization to advance our Mission to discover and develop transformative therapies. The Center will investigate key biological questions at an unprecedented scale enabled by unparalleled lab and AI capabilities in gRED to enable the training of foundation models for target and drug discovery and to help discover novel targets and develop clinical candidates in collaboration with all of our therapeutic areas. The leader will craft and implement a strategic vision for the Center. They will also foster an innovative and collaborative environment of technical and biological excellence and creativity in the Center and across gRED to shape and complement...

Job Description: *TEMP Role: ASAP - 9/30/2025 *W2 on Dentsu Payroll *Must be US Based About Carat: Carat, a dentsu company, has 10,000 professionals across 120 offices in 51 markets globally, and partners with some of the world's most iconic brands, including General Motors, Heineken, Kraft Heinz, Kellogg's, MasterCard, Vodafone, IKEA, Microsoft, and P&G, among others. Carat pioneers the future of media by focusing on consumer empathy and pushing the boundaries of what's possible, advocating for people, businesses, and society in everything they do. For scaled brands, Carat is the trusted partner to accelerate growth and lead the way in modern media. Role Purpose : We're looking for a TEMPORARY VP, Digital & Programmatic to lead a key client relationship in delivering exceptional campaign results and thought leadership. As a successful candidate, you will have a business-oriented determination to guide digital innovation and team efficiency. You will also...

Position Title: Asst VP, Auxiliary Svcs Employee Classification: Sr. Administrator,Auxiliary College/Division: Auxiliary Services Department: 530300-AUXILIARY ADMINISTRATION Internal or External Search: Internal - Open to Regular NMSU employees only (temporary/Term employees not eligible) Location: Las Cruces Offsite Location (if applicable): Target Hourly/Salary Rate: 126,901.09 Appointment Full-time Equivalency: 1.0 Exempt or Non-Exempt : Exempt Summary: Reporting to the Vice President for Administration and Finance, this position offers an exciting opportunity to serve NMSU. Auxiliary Services impacts every student, employee, and campus visitor on a daily basis Classification Summary: Plans, directs and coordinates the overall delivery of services for core auxiliary service operations of the university, including Housing and Residential Life, Special Events, Golf Course, Corbett Center Student Union, Food Services, ID Card Services, Conference...

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: People Leader All Job Posting Locations: Cincinnati, Ohio, United States of America Job Description: We are searching for the best talent for a Vice President, Advanced Energy located in Cincinnati, OH. This pivotal role will oversee a +$1B portfolio within the MedTech Surgery business, focusing on innovative advanced energy technologies that improve patient outcomes...

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements. Come join us in delivering better outcomes for our clients around the world! The role of the VP, Market Leader is to create brand awareness, increase sales, and grow the business by leveraging client relationships within a defined territory. The Market Leader will specifically support the broker/dealer community-focusing on wirehouses across the greater Los Angeles area (excluding...

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: R&D Product Development Job Sub Function: Multi-Family R&D Product Development Job Category: People Leader All Job Posting Locations: Raynham, Massachusetts, United States of America, US244 FL Palm Beach Gardens - 4500 Riverside Dr, US252 PA West Chester - 1301 Goshen Pkwy Job Description: We are searching for the best talent to join our Orthopedic team as a Vice President, R&D Spine, located in Raynham, MA (preferred...

Job Overview: The Lead for Strategic Platform Modernization will lead application technical architecture to create the right micro services, development of cloud services and platform solutions needed to host business-critical applications that differentiate LPL in the market. This is a hands-on, technical lead role in the Investor Experience organization that will architect and develop cloud-native services to support LPL's overall cloud strategy and migration to AWS. The Lead Engineer is involved in all stages of software development, including front-end development, back-end development, database integrations, user interface, user experience, and back-end server management. The person has to influence the department's strategy. Makes decisions on moderately complex to complex issues regarding technical approaches for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments....

Company Description Job Description We are seeking a visionary and strategic Vice President of Corporate Communications to lead our internal and external communications strategy. This role is responsible for shaping the Procore narrative, enhancing employee engagement, and driving consistent messaging across all channels. The VP, Corporate Communications will oversee all centralized corporate communications programs including media relations, executive communications, and employee communications. This position reports into the Chief Marketing Officer and has the opportunity to be based in one of our US office locations or work remotely from any US location. We are looking for someone to join us immediately. Key Responsibilities: Strategic Leadership Develop and implement a comprehensive communications strategy aligned with corporate objectives. Serving as a key business partner, advise senior leaders on communications strategy. Own all internal and external...