173 vice president of guest experience jobs found

The VP of Guest Experience oversees daily operations of all guest services areas to guarantee that guests enjoy an outstanding experience. Job Description POSITION SUMMARY: The VP of Guest Experience oversees daily operations of all guest services to guarantee that guests enjoy an outstanding experience. Responsible for guest relations, front desk, housekeeping, food service, and conference services. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to guests, visitors, and staff. An entrepreneurial attitude is seeking continual process improvement and revenue generation. Oversight and accountability for all related budgets. Act as brand ambassadors, providing leadership and direction to all departments of Silver Bay. Qualifications Requirements 1. High school diploma or equivalent GED required; degree in hospitality or related field of study preferred. 2. Must have...

OVERVIEW The U.S. Space & Rocket Center proudly serves as a Smithsonian Affiliate. We not only house Smithsonian's largest artifact, we also curate the world's largest assemblage of space hardware. Our roots trace back to the very dawn of space exploration and we're also home to the one and only world-renowned Space Camp. As Vice President for Museum Operations, you'll enjoy a rare opportunity to lead this world-class organization during a period of growth and investment. You'll work with the upper echelons of Aeronautics and Aerospace Industry leadership to tell the fast-paced story of technology advancement and human space exploration. You'll build a top-performing team around a core of passionate and experienced museum professionals. Bring your experience as a leader to rally your team and craft inspiring out of this world experiences for guests. Work with your peers to expand our vision for the future of the U.S. Space & Rocket Center and translate that vision into...

Job Type Full-time Description Department: Orchestra Operations Reports To: President and CEO Classification: Exempt Status: Regular, Full-time Direct Reports: 10 direct reports; 3 in-direct reports Salary Range: $150,000 - $175,000 Position Summary: The Vice President of Orchestra and Production (VPOP) is an executive leadership role responsible for overseeing orchestra management and concert operations of the Minnesota Orchestra, guided by the MOA's vision, values, and strategic plan. As a member of the senior management team, the position reports to the President and CEO and ensures operational and production implementation of concert experiences for audiences at Orchestra Hall, in the community, and throughout the region. The VPOP manages a team of five full-time staff, three librarians, and five stage crew and collaborates closely with the Music Director, Orchestra leadership, and the entire senior management team to support artistic excellence while...

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Vice President of Marketing provides strategic executive leadership and oversight for all aspects of the property's marketing functions, including Special Events, Database Marketing, Casino Marketing, Advertising and Brand Management, and Public Relations. This role is accountable for developing and executing integrated marketing strategies that drive revenue growth, customer engagement, and brand equity, ensuring alignment with the company's business objectives, brand standards, and financial goals. As a member of the Property Executive Committee, the Vice President...

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. We're looking for a Vice President of Digital and Restaurant Technology to lead the strategy, development, and performance of our digital platforms and in-Shack technologies. This is a pivotal role responsible for scaling Shake Shack's digital guest experience and restaurant technology across our growing footprint. You'll...

Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of the Fairmont family - with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of...

Summary Objective: The Regional Vice President of Sales & Operations oversees multiple Onelife Fitness locations in their assigned region, leading Regional Directors, Area Directors, and General Managers to drive sales performance, operational excellence, and an outstanding member experience. This role is responsible for executing revenue strategies, managing cross-functional teams, optimizing club operations, and developing high-performing leaders. Essential Functions: Deliver the ultimate fitness experience to every member, every time Lead a team of Regional Directors to successfully manage assigned Onelife Fitness club locations in assigned region Ensure successful day-to-day operations within each club, providing feedback and guidance as needed Job Responsibilities: Provide guidance, leadership and coaching to all Regional Directors, Area Directors, and assigned General Managers Coach Regional Directors, Area Directors, and General Managers in the process...

Vice President of Food & Beverage Ponte Winery, BOTTAIA Winery, and Ponte Vineyard Inn - Temecula, CA Full-Time | Executive Leadership About Our Companies: Located in the heart of Temecula Wine Country, Ponte Winery, BOTTAIA Winery, and Ponte Vineyard Inn are three distinct yet tightly connected hospitality destinations committed to providing elevated food, wine, and lodging experiences. Across the three properties, we operate five year-around food & beverage outlets, and their corresponding kitchens, in a variety of service styles-from fine dining to casual poolside fare. Our mission is rooted in sustainability, hospitality, and excellence. Together, our companies offer a collaborative and forward-thinking environment where culinary and service professionals can thrive. Position Summary: We are seeking a dynamic, strategic, and hands-on Vice President of Food & Beverage (F&B) to oversee all culinary and service operations across our three properties. This...

Job Type Full-time Description ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service' ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES Driven by service An inherent passion for travel Commitment to our customers and to our people Commitment to corporate social responsibility and our 5-year sustainability strategy POSITION SUMMARY The Vice President of River Cruise is responsible for leading the successful development,...

Company Description Job Description The Vice President - Far East Marketing will be responsible for player development - continuous acquisition of new players to grow property player base and increase casino revenues along with assuring retention and repeat business through all communication channels to include telemarketing and travel, specific to Far East international business. The Vice President - Far East Marketing will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Job Responsibilities Develop one-on-one relationships with high-ends casino guests and provide exceptional service to cultivate and build/maintain player relationships. Actively work player database and network to drive business for the Far East segment Work as a part of a team to grow...

Overview Regional Vice Presidents are responsible for ensuring their region maximizes revenue and cash flow growth through effective management and development of associates and managers. The Regional Vice President provides strategic direction and acts as the primary support for the team of District and Area Managers in his/her designated region. The Regional Vice President must provide leadership and vision to his/her region(s) management team in support of Lucky Strike Entertainment's mission and values. ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following: Recruit, hire, develop and retain District and Area Managers who are passionate about delivering an exceptional guest experience while achieving financial goals. Identify and act on the unique training and development needs of District and Area Managers. Use the Talent Management Process tools for their development and succession planning....

Reporting to the CCO, the Vice President of Digital Marketing is responsible for overseeing the digital experience for past, future and, current guests at all (branded and independent) properties to maximize total hotel profitability through the proper resource allocation. It is responsible for reporting on the company's use of online channels to improve market share and drive revenue performance for all hotels and outlets. The Vice President of Digital Marketing owns the online sales experience by overseeing the analysis review process and implementation of all digital strategies and tactics. This includes hotel website optimization for conversion and SEM by focusing on leisure and group promotions, image and content updates, online paid advertising and reputation management. This position will also aid in the growth of third party management contracts by promoting Remington to prospective owners, representing Remington's digital marketing expertise during RFPs and pitch meetings,...

Overview Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement! Job Description Drive Revenue. Lead a Team. Secure Iconic Experiences. Are you an accomplished sales executive ready to...

Herschend is the world's largest family-owned themed attractions company, with 12,000+ passionate hosts collectively entertaining 15 million families each year. The heart of Herschend's success has long been the world-renowned hospitality that's rooted in our DNA. We call it Heartspitality®. It's a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities. Herschend's portfolio of more than two dozen beloved family entertainment brands across North America includes iconic award-winning destinations such as Dollywood® Parks & Resorts, Silver Dollar City® Company, Adventure Aquarium®, Callaway Resort & Gardens®, Kentucky Kingdom Theme & Water Park®, Newport Aquarium®, The Vancouver Aquarium® and Wild Adventures®. In addition to its premier themed attractions, Herschend is proud...

Herschend is the world's largest family-owned themed attractions company, with 12,000+ passionate hosts collectively entertaining 15 million families each year. The heart of Herschend's success has long been the world-renowned hospitality that's rooted in our DNA. We call it Heartspitality®. It's a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities. Herschend's portfolio of more than two dozen beloved family entertainment brands across North America includes iconic award-winning destinations such as Dollywood® Parks & Resorts, Silver Dollar City® Company, Adventure Aquarium®, Callaway Resort & Gardens®, Kentucky Kingdom Theme & Water Park®, Newport Aquarium®, The Vancouver Aquarium® and Wild Adventures®. In addition to its premier themed attractions, Herschend is proud...

Overview Vice President of Marketing Charleys Columbus, Ohio Metropolitan Area (On-site) About Charleys In 1986, Charleys redefined the Philly Cheesesteak. Today, with over 850+ locations, we serve up the #1 Cheesesteak in the World®- always grilled to order, always made with fresh ingredients. Alongside our loaded Gourmet Fries and Real Fruit Lemonades, Charleys continues to grow fast, backed by 535+ franchise partners and a shared commitment to great food and meaningful impact. Position Summary The Vice President of Marketing at Charleys is a strategic and hands-on leadership role focused on building brand equity, driving guest traffic, and supporting continued expansion. This role leads all marketing functions - from brand development and digital campaigns to menu innovation and franchisee communications - ensuring that every initiative strengthens customer connection and drives results. As a key member of the leadership team, the VP of Marketing partners across...

Overview Vice President of Marketing Charleys Columbus, Ohio Metropolitan Area (On-site) About Charleys In 1986, Charleys redefined the Philly Cheesesteak. Today, with over 850+ locations, we serve up the #1 Cheesesteak in the World®- always grilled to order, always made with fresh ingredients. Alongside our loaded Gourmet Fries and Real Fruit Lemonades, Charleys continues to grow fast, backed by 535+ franchise partners and a shared commitment to great food and meaningful impact. Position Summary The Vice President of Marketing at Charleys is a strategic and hands-on leadership role focused on building brand equity, driving guest traffic, and supporting continued expansion. This role leads all marketing functions - from brand development and digital campaigns to menu innovation and franchisee communications - ensuring that every initiative strengthens customer connection and drives results. As a key member of the leadership team, the VP of Marketing partners across...

About Pink Adventure Tours Since it was founded in 1960, Pink Adventure Tours has remained the premier off-road adventure company. What started as America's first Jeep® tour has become signature excursions in Sedona, the Grand Canyon, Las Vegas, Pigeon Forge, and Branson. We are honored to have taken over 5 million guests on tour and have achieved an NPS rating of 89%. Since 2018, Pink Adventure Tours has been part of Herschend Enterprises, Parks and Adventure division. For over 70 years, Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. As an equal opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Pink Adventure Tours has an exciting opportunity for a Vice President of Operations to join our...

Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: The Vice President of Food and Beverage is responsible for overseeing the strategic direction and day-to-day operations of all food and beverage services at Winter Park Resort. This includes ensuring exceptional...

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Vice President Destination and Resort Marketing is responsible for brand strategy that drives visitation across the resort network, fuels Lift Ticket, Food & Beverage (F&B), and Hospitality revenue and leverages external partnership activations to deliver the guest experience...