1797 vice president of customer success jobs found

About the Role OpenLoop is looking for a Vice President of Customer Success to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our customer success and support strategy, ensuring an outstanding experience for our healthcare partners. As a key member of the executive team, you will drive customer engagement, operational efficiency, and service excellence while fostering a culture of proactive problem-solving and customer advocacy. You will build and scale a high-performing team, align cross-functional initiatives, and drive strategic improvements that enhance satisfaction, retention, and long-term success. The ideal candidate is a visionary leader with deep telehealth expertise, strong operational acumen, and the ability to navigate complex customer needs with empathy and efficiency. What You'll Do Define and execute OpenLoop's customer success strategy, ensuring alignment with company-wide growth and operational...

A bit about us Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partnr to over 500 sports organisations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners. Genius Marketing Suite Genius Sports is the leading provider of sports data, technology, and digital solutions. Our FANHub platform powers fan engagement and activation, delivering innovative advertising products that drive revenue...

ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As the Vice President, Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience and driving growth through renewals and net retention improvements. Pay: $190,000 + Commission What you will be doing: Define and Optimize Customer Lifecycle Map customer journey Develop listening points in journey (e.g., usage, satisfaction, etc.) Standardize interventions / mileposts for each point in journey Assess / redefine segmentation of customer base and varying strategies Identify opportunities for continuous improvement Learn from and memorialize best practices in industry You must be willing and able to perform all other duties as assigned by management. Measure Effectiveness of Customer Success Define...

The VP of Customer Success will be responsible for overseeing the entire customer journey, from onboarding and adoption through ongoing support and retention, to ensure our customers are deriving maximum value from our products. You will oversee Customer Success (CSMs) and Onboarding, develop strategies to enhance customer satisfaction, reduce churn, and identify opportunities for growth. The ideal candidate will have extensive leadership experience in customer success management and onboarding, particularly in SaaS for SMBs or tech environments, with a strong track record of scaling customer-facing teams through data and technology. What your day could consist of: Develop and implement the overarching strategy for Customer Success that aligns with business objectives, with a focus on net customer retention, satisfaction, and expansion Collaborate closely with the CRO and other senior leaders to define key performance indicators (KPIs) for customer success and ensure...

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you'll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris. Position: VP Customer Success, Enablement Position Summary: The Vice President of Customer Success, Enablement is a strategic leader responsible for ensuring the successful deployment and operational effectiveness of Lumeris' innovative technology solutions, leveraging AI at scale within Lumeris' Enablement Provider and Health System Partnerships. This role will spearhead the rollout of technologies that will drive improved...

Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies....

Passionate about precision medicine and advancing the healthcare industry? Tempus AI is a technology-driven healthcare company transforming cancer care through comprehensive genomic testing, advanced analytics, and AI applications. Our platform empowers physicians and researchers with data-driven insights to optimize treatment decisions, accelerate clinical trial enrollment, and fuel breakthroughs in precision medicine. We partner with healthcare providers and life sciences organizations to unlock the full potential of data for better patient outcomes. Position Overview: We are seeking a dynamic and experienced Vice President of Customer Success to lead and scale our customer success function acrossTempus. This executive will develop and execute strategies to ensure exceptional customer experiences, drive retention, and foster growth across Tempus' diverse customer base, including healthcare providers, biopharma clients, and research institutions. Key...

Vice President of Customer Success As the Vice President of Customer Success, you will be the pioneering leader responsible for building and scaling our customer success function. Reporting directly to the Chief Growth Officer, you will serve as a "player/coach" in the early stages-managing all aspects of customer engagement, driving utilization, and fostering relationships with a wide array of healthcare customers, including large health systems, health plans, and primary care networks. Your strategic vision, operational excellence, and deep understanding of healthcare dynamics will be key to unlocking growth and ensuring long-term customer satisfaction. What You Will Do: Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with the company's vision and goals Establish and monitor key performance metrics to drive continuous improvement in customer satisfaction and retention Think strategically to identify and unlock additional...

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As Vice President, Customer Success, the successful candidate is responsible for managing aspects of the postsale customer lifecycle focused on improving loyalty, retention, and growth by helping clients derive maximum value from their Forrester relationship. This individual develops and leads the organization's customer success strategy and manages the overall performance of people and process to achieve the highest levels of customer engagement,...

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze...

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze...

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze...

About Rad AI At Rad AI, we're on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology-saving time, reducing burnout, and improving patient care. By combining our deep expertise in healthcare and AI and using one of the largest proprietary radiology report datasets in the world, our AI has uncovered hundreds of new cancer diagnoses for patients and reduced the error rate in tens of millions of radiology reports by nearly 50%. We've raised over $140M - including a recent $60M Series C financing round, valuing the company at $525M and led by Transformation Capital, with participation from existing investors including Khosla Ventures and others. Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than 1/3 of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. Recognized as one of the most promising...

About Medicom Medicom is a leading enterprise imaging software company that solves longstanding interoperability challenges for clinicians, staff, patients, and researchers. Its core platform, Connect, supports diverse enterprise imaging interoperability use cases. These include access to prior and unread imaging studies, point-of-care workflows, patient access to images, orders and results workflows for teleradiology, telestroke and trauma, and cross-institution sharing of digital imaging. Medicom's Network is adopted by over 1,000 US healthcare institutions and backed by leading venture capital firms, such as UPMC Enterprises. Data and insights from the Medicom Connect network drive Medicom's Intellect offering, which helps clinicians and researchers advance patient care and develop new therapies. About the role As the Vice President of Customer Success, you will be responsible for leading, scaling, and optimizing our Customer Success organization to drive product...

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. Customer Success is integral to Sauce's growth and long-term success. Our customers-restaurants ranging from single-location operators to multi-unit chains-rely on our platform to improve efficiency and profitability. As Vice President of Customer Success, you'll spearhead the strategies and programs that...

Location: Hybrid - Houston, Texas Posted: January 27, 2025 Req# 2960 Sales Company Overview Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. You're not...

Position Title: VP, Customer Success Location: NY Metro Area Who We Are: LeagueApps is a lifelong business partner for youth and local sports leaders-providing them with unmatched tools, services, and expertise to help make sports happen. Our SaaS platform powers thousands of clubs, tournaments, leagues, camps, and facilities, reaching more than 10 million participants across the country. On top of our tech, we host events and community groups to help organizers develop leadership skills, navigate challenging situations, and create meaningful connections. Mission-driven at our core, every member of our team is committed to a world where all kids and communities can benefit from youth sports. LeagueApps founded and supports FundPlay Foundation, a registered 501(c)3 nonprofit building operational capacity for sports-based youth development organizations that bring sports experiences to hundreds of thousands of underserved kids and communities. Role Mission: As the Vice...

We are seeking a highly experienced and strategic Vice President of Customer Success to lead our customer success efforts and ensure the satisfaction of our valued clients. As the VP of Customer Success, you'll play a critical role in driving customer adoption, retention, and expansion. You'll use your egoless communication, and lead a team responsible for building strong relationships with our customers, understanding their needs, and providing exceptional support and guidance throughout their journey with our organization. Everlaw's Customer Experience team guides customers through all aspects of the post-sale client experience, including onboarding, technical support, data migrations, user education, and ongoing account management. We are a diverse group that thrives on collaborating with every team across Everlaw to deliver an amazing experience to our customers. At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and...

The National Account Vice President for Producer Group Distribution plays a key role in driving John Hancock's sales growth by expanding relationships with producers and advisors specializing in the high-net-worth market. This position requires exceptional leadership to address the unique demands of Producer Group Accounts, which often involve specialized support and concierge-level service to meet the needs of top advisors. In this role, you will collaborate with executive teams and support staff at Producer Group Accounts to identify high-potential producer relationships that align with John Hancock's solution and capability set. You will also work directly with affiliated producers to promote John Hancock's solutions and coordinate efforts across internal departments, including the John Hancock Sales & Distribution Team, Advanced Markets, New Business, Underwriting, and Operations, to deliver and accelerate growth effectively. Position Responsibilities: Results Driver:...

Why Deephaven Mortgage? Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can't qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000+ independent mortgage brokers. We also buy loans from more than 200+ correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt. Job Overview We are seeking an experienced and...