1976 vice president customer success jobs found

Overview The Vice President, Customer Success leads assigned national and regional health plan accounts, focusing on day-to-day customer management, outcomes reporting, multi-level stakeholder relationships, account expansion and customer retention. The VP serves as the primary health plan point of contact for overall and day-to-day service delivery. The VP will actively gain "trusted advisor" status with key health plan stakeholders (executives, medical management, managers) becoming the customer go-to person related to behavioral health services and programs while fostering an environment of trust. Provide insightful business advice, strategic leadership, and business-building solutions that reflects the needs of our clients with a growth mindset. Develop and cultivate multi-level vertical and horizontal strategic partnerships that lead to enterprise-wide visibility and understanding of OnTrak value proposition and as a result, enhance retention and expansion of Ontrak...

As the Vice President of Customer Success for the Academia & Government (A&G) segment, you will be responsible for leading the A&G customer success group across all solution domains and ensuring that our customers are successful and realize value from our products and services, to drive customer retention and business growth. This includes developing and executing sustainable and scalable customer success strategies and practices, managing, motivating, and developing the customer success group, and building relationships with key internal and external stakeholders, including the different A&G business units and the A&G revenue functions. About You - experience, education, skills, and accomplishments Bachelors' degree or higher in related field, such as Library Sciences and / or business management 10+ years of experience in customer success, preferably in a multi-product environment Significant people leadership experience - proven experience leading...

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. WHAT IS THE POSITION The Regional Vice President of Customer Success is a senior leadership role dedicated to overseeing and driving the strategic vision for our Customer Success team. This leader will ensure the health and growth of our business by fostering strong relationships, delivering an impactful customer experience, and driving excellence. The CS RVP plays a pivotal role in building high-performing teams, fostering leadership development, and implementing strategic...

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. WHAT IS THE POSITION The Regional Vice President of Customer Success is a senior leadership role dedicated to overseeing and driving the strategic vision for our Customer Success team. This leader will ensure the health and growth of our business by fostering strong relationships, delivering an impactful customer experience, and driving excellence. The CS RVP plays a pivotal role in building high-performing teams, fostering leadership development, and implementing strategic...

Overview More Lives, Better Lived® As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and...

Job Description Greetings Everyone Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o. • Take P&L responsibility for a for a portfolio of F500 clients, • Complete ownership of strategic planning, roadmap for growing the accounts. • Initial account analysis following by quarterly growth targets. • Take ownership to grow revenue at existing key accounts and mine new accounts and customers • Take ownership on key metrics such as Project Profitability and Revenue growth • Bottom line accountability for Governance and Customer Satisfaction in Project interactions • Maintain the customer satisfaction score on an average of 4.0 & above (out of 5) • Manage the portfolio and guide the delivery team to ensure...

Role Description The VP of Customer Success owns the Customer Success and Renewals programs. This is crucial in driving high renewal rates and sustainable increases in renewals. The VP of Customer Success will build a department whose primary focus is enabling customer expansion and protecting ARR, based on the value customers receive from solutions and services. The Success function has a revenue-focus, aimed at increasing renewals, growing upsells, and identifying cross-sell opportunities. Additionally, the VP of Customer Success will be responsible for establishing world-class Voice-of-the-Customer telemetry through NPS, At Risk, and Customer Health programs. Key Responsibilities Materially improve renewal rates and implement structured annual increase programs Build and drive high-impact, reactive risk management programs to address immediate threats effectively Build scalable customer success teams that align programs and resources according to market segmentation...

Overview The Vice President of Customer Succes will play a pivotal role in driving customer satisfaction, retention, growth, and advocacy. This position involves establishing strong relationships with executive stakeholders, driving revenue growth, gathering service feedback, and promoting customer advocacy. Responsibilities Define and execute the vision and strategy for customer success aligned with company objectives. Lead customer success programs to strengthen and expand customer relationships. Drive retention strategies, referrals, and lifetime value through customer experience initiatives. Develop strong relationships with key accounts and transform customers into brand advocates through case studies and referrals. Build and lead high-performing teams, fostering a positive employee culture. Collaborate with a diverse team to drive sustained business growth. Ensure clients receive the highest standard of care through empathetic leadership. Nurture existing...

Overview The Vice President of Customer Succes will play a pivotal role in driving customer satisfaction, retention, growth, and advocacy. This position involves establishing strong relationships with executive stakeholders, driving revenue growth, gathering service feedback, and promoting customer advocacy. Responsibilities Define and execute the vision and strategy for customer success aligned with company objectives. Lead customer success programs to strengthen and expand customer relationships. Drive retention strategies, referrals, and lifetime value through customer experience initiatives. Develop strong relationships with key accounts and transform customers into brand advocates through case studies and referrals. Build and lead high-performing teams, fostering a positive employee culture. Collaborate with a diverse team to drive sustained business growth. Ensure clients receive the highest standard of care through empathetic leadership. Nurture existing...

Overview The Vice President of Customer Succes will play a pivotal role in driving customer satisfaction, retention, growth, and advocacy. This position involves establishing strong relationships with executive stakeholders, driving revenue growth, gathering service feedback, and promoting customer advocacy. Responsibilities Define and execute the vision and strategy for customer success aligned with company objectives. Lead customer success programs to strengthen and expand customer relationships. Drive retention strategies, referrals, and lifetime value through customer experience initiatives. Develop strong relationships with key accounts and transform customers into brand advocates through case studies and referrals. Build and lead high-performing teams, fostering a positive employee culture. Collaborate with a diverse team to drive sustained business growth. Ensure clients receive the highest standard of care through empathetic leadership. Nurture existing...

Overview The Vice President of Customer Succes will play a pivotal role in driving customer satisfaction, retention, growth, and advocacy. This position involves establishing strong relationships with executive stakeholders, driving revenue growth, gathering service feedback, and promoting customer advocacy. Responsibilities Define and execute the vision and strategy for customer success aligned with company objectives. Lead customer success programs to strengthen and expand customer relationships. Drive retention strategies, referrals, and lifetime value through customer experience initiatives. Develop strong relationships with key accounts and transform customers into brand advocates through case studies and referrals. Build and lead high-performing teams, fostering a positive employee culture. Collaborate with a diverse team to drive sustained business growth. Ensure clients receive the highest standard of care through empathetic leadership. Nurture existing...

Overview The Vice President of Customer Succes will play a pivotal role in driving customer satisfaction, retention, growth, and advocacy. This position involves establishing strong relationships with executive stakeholders, driving revenue growth, gathering service feedback, and promoting customer advocacy. Responsibilities Define and execute the vision and strategy for customer success aligned with company objectives. Lead customer success programs to strengthen and expand customer relationships. Drive retention strategies, referrals, and lifetime value through customer experience initiatives. Develop strong relationships with key accounts and transform customers into brand advocates through case studies and referrals. Build and lead high-performing teams, fostering a positive employee culture. Collaborate with a diverse team to drive sustained business growth. Ensure clients receive the highest standard of care through empathetic leadership. Nurture existing...

POSITION SUMMARY: The VP Program Management position requires application of in-depth knowledge of professional standards, practices and precedents pertaining to the management of a customer accounts and Program Managers (PMs) in an electronics contract manufacturing environment, while continuously looking for opportunities to increase sales, reduce costs, and continually improve lead-time, quality and schedule. ESSENTIAL FUNCTIONS : Manage PMs for the financial, operational, and commercial performance of all customers within agreed upon financial goals, cost limitations, established industry and Microboard standards, and mutually defined and agreed upon business objectives between Microboard and its customers. Manage PMs to fully engage as primary customer contact on status and performance communications; defines and adheres to processes with PMs that anticipate and fulfill customer needs to ensure customer satisfaction and continued business. Define and implement...

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As Vice President, Customer Success, the successful candidate is responsible for managing aspects of the postsale customer lifecycle focused on improving loyalty, retention, and growth by helping clients derive maximum value from their Forrester relationship. This individual develops and leads the organization's customer success strategy and manages the overall performance of people and process to achieve the highest levels of customer engagement,...

Job Details Job Location CT - Seymour, CT Description VP Program Management Are you a strategic thinker with a passion for customer satisfaction and excellence in program management? Join us as the VP of Program Management and lead our team in an exciting and dynamic electronics contract manufacturing environment! What You'll Do Lead & Manage : Oversee Program Managers (PMs) to ensure financial, operational, and commercial performance of all customer accounts. Customer Champion : Be the primary customer contact, ensuring needs are met, and satisfaction is high. Implement control systems to measure progress and take corrective actions when needed. Internal Spokesperson : Communicate customer requirements and needs to internal departments, using the Executive Scorecard to drive performance improvements. Optimize & Collaborate : Work with IT/Systems to enhance processes and scale the business. Achieve customer and company goals through metrics like...

About the Role: The Vice President of Product Management, Commerce Media will lead PubMatic's product efforts for our portfolio of Commerce and Retail Media products. As head of product for Commerce, this person will drive product strategy and ensure strong execution across the product portfolio. Commerce Media is a fast-growing platform in PubMatic's omni-channel portfolio and thus, this role provides an experienced product leader with the opportunity to have an enormous impact and accelerate business growth. The ideal candidate will have a track record of demonstrated success in building and taking to market Commerce or Retail Media products and a full grasp of the Commerce and Retail Media advertising space and its evolution over the last 5 years. They will understand programmatic advertising from both the buy and sell side, including what motivates buyers and sellers of Commerce advertising with respect to technology decision making. The ideal candidate will have a full...

Position Overview: We are seeking a visionary and results-driven global Vice President of Channel Partners, Alliances & Routes to Market to architect, build, and scale our partner ecosystem in our recurring software and services business. This is a strategic builder role for a leader who has successfully created or transformed partner programs from the ground up. Operating within the MarTech and Digital Experience space, this executive position is crucial for accelerating market penetration and revenue growth across private enterprise and public sector markets, with an immediate strategic focus on North America and Europe. As the VP, you and your team of 3-5 Partner Account Managers will architect and oversee a comprehensive partner strategy encompassing resellers, affiliate partners, systems integrators, digital agencies, cloud marketplaces, and business consultancies. You will design and implement innovative partner programs that create mutual value, drive adoption, and...

1100 S Grove AveSuite F1, Ontario, California, 917614572, United States of America We are currently seeking a Division Vice President (General Manager) to join our Village and guide the operations of our dialysis services business based out of El Segundo, CA. As the Surf 'N Sun Division Vice President you will lead a team of 6 direct reports, with approximately 60 centers (chronic dialysis center and home dialysis programs) and approximate annual revenues of ~$250M with 1,500 teammates. This leader will oversee a territory covering from Burbank, CA to Palm Desert, CA This position is a key member of DaVita's field management team. This position is responsible for the general management and oversight of operations within the assigned division. This position provides strategic and tactical leadership, counsel and direction to the field management of DaVita to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic...

Job Summary: The Vice President of Customer Service will lead the transformation and centralization of Avenu's customer support function as we evolve into a fully integrated divisional operating model. This role is responsible for developing and executing a strategic vision for customer support, building scalable systems and teams, and ensuring a consistently high-quality experience across all client touchpoints. The VP will serve as a key member of the senior operations leadership team and play a critical role in delivering operational excellence and customer satisfaction across the organization. Duties and Responsibilities: Leadership & Strategy Build and execute a forward-looking vision for customer support that aligns with the company's integrated operating model. Stand up and structure a centralized Customer Support function to replace legacy support models across multiple business units. Serve as a senior leader within the operations team, collaborating...

About Array Marketing For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L'Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions to life. We are committed to building on more than four decades of strength, deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before. As we continue to expand around the world, we are looking for critical thinkers who are data driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision. Join Array to make a mark on our business and grow your career. Who we need We are seeking a strategic and experienced Vice President, Client Services, Retail Fixtures, to lead the delivery and account growth strategy for our...