2779 vice president customer experience jobs found

Summary The Vice President, Customer Experience Operations, will provide executive leadership and strategic direction for both customer experience and operations. Reporting directly to the Senior Executive Vice President of Operations, this role is key in shaping the company's customer-first approach while overseeing operational efficiency. The VP will combine the management of customer-focused initiatives with operational oversight to drive organizational success, ensuring both customer satisfaction and business performance are optimized. This role demands an innovative leader who can align customer and operational strategies with long-term company goals, foster a culture of excellence, and collaborate across teams to deliver results that exceed expectations. The VP will lead the transformation of customer experience and operations, elevate the customer experience, and identify new opportunities for growth while optimizing resource management and profitability. Job Description...

Overview Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. Resource Label Group is seeking an accomplished Vice President, Customer Experience to play a crucial role in building and supporting a best-in-class customer experience team anchored in an environment of continuous improvement and learning development. You will lead a team of...

Weichert Workforce Mobility is hiring a Vice President, Customer Experience in Downers Grove, IL. This is a hybrid role requiring a minimum of two days in the office. The VP, Customer Experience is responsible for providing leadership and direction to service functions that directly impact customer and client outcomes. This position leads the execution of the client service vision that aligns with the company's goals of service, process and continuous improvement. The VP, Customer Experience collaborates with multiple functional department heads and their delivery team to ensure that operational efficiency, quality, and data governance are delivered in a balanced manner across all service offerings within a client portfolio. Job responsibilities include, but are not limited to, the following: Implements the strategic vision and mission for client and customer service delivery to achieve the company's objectives. Partners closely with Client Relations leadership to balance...

Job Description Job Summary This position leads the Customer Experience organization to provide innovative experience solutions and is responsible for the strategic vision and guardianship over the customer experience. This role is responsible for developing and delivering the company's customer experience strategy and roadmap, including end-to-end customer journey management incorporating the role of technology, AI, and the collection and customer experience insights for strategic advantage, growth, and other business goals. This highly collaborative position will engage across operations, back-office functions, dispatch and field operations. Oversees all components of the customer journey to shepherd its alignment with WM's customer-centric focus value and supporting WM's growth goals. This role is based in Houston, TX. Essential Duties and Responsibilities Strategy and Roadmap - Develop and deliver the company's customer experience strategy and roadmap, including...

Job Description The Customer Loyalty Analytics (within CCB Data & Analytics organization) is looking for a talented, highly motivated individual with strong data analysis and strategic thinking skills to support advanced analytics projects across Customer Experience functions, channels and products. The Customer Loyalty Analytics team is responsible for deriving insights about our customers' journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience. We work collaboratively with all functional teams across CCB Customer Experience as well as Strategic and Analytics teams. This individual will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing and delivering presentations of findings. Our team's projects range from simple trend analysis to cross-channel journey...

Job Description The Customer Loyalty Analytics (within CCB Data & Analytics organization) is looking for a talented, highly motivated individual with strong data analysis and strategic thinking skills to support advanced analytics projects across Customer Experience functions, channels and products. The Customer Loyalty Analytics team is responsible for deriving insights about our customers' journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience. We work collaboratively with all functional teams across CCB Customer Experience as well as Strategic and Analytics teams. This individual will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing and delivering presentations of findings. Our team's projects range from simple trend analysis to cross-channel journey...

CHICAGO, IL OR REMOTE TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer's individual Workday solution. TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Director, Senior Director, VP or Senior Vice President of Workday Customer Experience who is passionate about working in a collaborative environment and has the ambition to be a driver for success. Requirements (What We're Looking For): 5+ years in a Finance, HR and/or IT Senior...

Company Description Digitas Health is the Agency of Now: the first global connected-health agency, purpose-built for marketing today. Digitas Health specializes in helping health brands navigate a complex and shifting media environment to create deeper, more relevant connections with their consumer and professional customers. With offices in Philadelphia, New York, San Francisco, and London, it is a member of the world's largest healthcare communications network, Publicis Health. As a member of this elite network, Digitas Health is also a member of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577), the world's third-largest communications group, second-largest media counsel and buying group, and a leader in digital communications. Web: www.digitashealth.com | Facebook: www.facebook.com/digitashealth| Twitter: www.twitter.com/digitas_health Job Description We're searching for a Vice President, Group Account Director who will manage the client relationship,...

Company Description Zenith is a full-service media agency with capabilities and expertise across all channels and disciplines. Zenith is part of Publicis Media, the #1 media buying network in the Americas and #2 globally. As "The ROI Agency," Zenith's expertise lies in driving real, tangible business outcomes, not just media metrics, that will have a measurable effect on our clients' business. Every investment we make has an ROI mindset-not just for our clients, but for our agency at large. We're focused on driving the maximum value for our people, our capabilities and our media investments for some of the world's leading brands. Job Description Audience Design is the intersection of Communication Strategy, Data & Tech applied to drive growth on behalf of our clients and their brands. With the power of Epsilon Identity at the center, we can unleash these capabilities at massive scale at Publicis Groupe. Our team is a mix of data scientists, analysts, researchers,...

About the Role: The Vice President of Product Management, Commerce Media will lead PubMatic's product efforts for our portfolio of Commerce and Retail Media products. As head of product for Commerce, this person will drive product strategy and ensure strong execution across the product portfolio. Commerce Media is a fast-growing platform in PubMatic's omni-channel portfolio and thus, this role provides an experienced product leader with the opportunity to have an enormous impact and accelerate business growth. The ideal candidate will have a track record of demonstrated success in building and taking to market Commerce or Retail Media products and a full grasp of the Commerce and Retail Media advertising space and its evolution over the last 5 years. They will understand programmatic advertising from both the buy and sell side, including what motivates buyers and sellers of Commerce advertising with respect to technology decision making. The ideal candidate will have a full...

About Marvell Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact By delivering a stream of technical innovations through a diverse set of fast-growing product lines, Marvell technology is powering the next-generation network. The Marvell Cloud Platform team is seeking an engineering leader to drive the next generation of hardware systems innovations. You will play a key role in defining, implementing, and leading teams to deliver reference designs and...

Position Overview: We are seeking a visionary and results-driven global Vice President of Channel Partners, Alliances & Routes to Market to architect, build, and scale our partner ecosystem in our recurring software and services business. This is a strategic builder role for a leader who has successfully created or transformed partner programs from the ground up. Operating within the MarTech and Digital Experience space, this executive position is crucial for accelerating market penetration and revenue growth across private enterprise and public sector markets, with an immediate strategic focus on North America and Europe. As the VP, you and your team of 3-5 Partner Account Managers will architect and oversee a comprehensive partner strategy encompassing resellers, affiliate partners, systems integrators, digital agencies, cloud marketplaces, and business consultancies. You will design and implement innovative partner programs that create mutual value, drive adoption, and...

We are seeking an experienced, dynamic and customer focused VP of Sales Operations to join our team in St. Louis Park. Reporting to the Chief Banking Officer, the Vice President of Sales Operations is responsible for fostering the support environment necessary to optimize BWB's Sales function. As the 'Integrator' for the Banking Department, this individual oversees various processes and technology related to planning, reporting, scorecard management, sales process optimization, staff development, change management, technology and compliance. The Vice President of Sales Operations responsibilities would encompass a range of duties, including the oversight and management of the CRM system to optimize client engagement and relationship management processes. The role will collaborate internally within the Banking, Deposit and Marketing departments' staff, manage a team to support the efforts of the group, and engage with most other operations and technology functions at the Bank...

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future. PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain. Position Description Vice President, Advertiser Solutions - Specialist Sales Are you a strategic sales leader with a hunter mentality and deep expertise in CTV, app, curation and commerce? Do you thrive on building impactful partnerships and...

1100 S Grove AveSuite F1, Ontario, California, 917614572, United States of America We are currently seeking a Division Vice President (General Manager) to join our Village and guide the operations of our dialysis services business based out of El Segundo, CA. As the Surf 'N Sun Division Vice President you will lead a team of 6 direct reports, with approximately 60 centers (chronic dialysis center and home dialysis programs) and approximate annual revenues of ~$250M with 1,500 teammates. This leader will oversee a territory covering from Burbank, CA to Palm Desert, CA This position is a key member of DaVita's field management team. This position is responsible for the general management and oversight of operations within the assigned division. This position provides strategic and tactical leadership, counsel and direction to the field management of DaVita to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic...

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the...

VICE PRESIDENT Job Description The Vice President is the primary individual responsible for the management of the administration, sales, business development, marketing, support, and operations for the REMET Alcohols strategic business unit (SBU) of REMET Corporation. Additionally, this individual will be responsible for the management and oversight of the REMET PIC, Inc. and Enhanced Wax Products SBU warehouse operations that also operate out of the La Mirada facility. This position also has the responsibility to ensure compliance with all regulatory agencies governing the sale, distribution, and warehousing of food grade alcohol products. KEY RESULT AREAS: Work closely with the President & CEO, Senior Management Team, and other designated technical support staff to lead, develop, and execute strategies for the Alcohols SBU. Manage all aspects of the Alcohols SBU including adherence and compliance with all regulatory agencies governing the sale, distribution,...

Overview Pactiv Evergreen is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at www.novolex.com. Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment...

Job Summary: The Vice President of Customer Service will lead the transformation and centralization of Avenu's customer support function as we evolve into a fully integrated divisional operating model. This role is responsible for developing and executing a strategic vision for customer support, building scalable systems and teams, and ensuring a consistently high-quality experience across all client touchpoints. The VP will serve as a key member of the senior operations leadership team and play a critical role in delivering operational excellence and customer satisfaction across the organization. Duties and Responsibilities: Leadership & Strategy Build and execute a forward-looking vision for customer support that aligns with the company's integrated operating model. Stand up and structure a centralized Customer Support function to replace legacy support models across multiple business units. Serve as a senior leader within the operations team, collaborating...

About Array Marketing For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L'Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions to life. We are committed to building on more than four decades of strength, deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before. As we continue to expand around the world, we are looking for critical thinkers who are data driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision. Join Array to make a mark on our business and grow your career. Who we need We are seeking a strategic and experienced Vice President, Client Services, Retail Fixtures, to lead the delivery and account growth strategy for our...