State Street Corporation
Stamford, CT, USA
The Head of Client Support manages the Client Support team within the SSGA Boston Shareholder Services team and works closely with Client Trading, portfolio managers, operations teams, custody teams, and other internal and external clients. The Head of Client Support is expected to be client focused, proactive; solutions oriented and demonstrate sound judgment on issue escalation and resolution. Job Description: Manage the Client Support team members and processes which include inquiries, exceptions and NIGO (not in good order) handling, Transaction Security Form management, FTTOP (Funds Transfer and Transaction Origination Protocol), and market effect. Apply understanding of complex internal structures and context surrounding information being processed to perform daily activities Guide team in appropriately responding to client inquiries focusing on swift resolution, clear and concise communication, and a client-friendly tone while upholding operational and service-level...