Citigroup, Inc.
Johnson City, TN, USA
The Applications Support Tech Lead Analyst is a strategic professional who stays abreast of developments within Global Workforce Optimization Products and leads product strategy, adoption and refinement with focus on assisting operational partners on meeting objectives and goals. Recognized technical authority (SME) for the GWFO Products, including Nice Workforce Management, Verint Work Manager, Zebra, IBM PAW and Intradiem. Requires basic commercial awareness of Workforce Management processes and philosophies. Advanced communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Strong data analytical skills as...