State Street Corporation
Boston, MA, USA
Overview : The Client Portfolio Manager role defines the client commercial strategy within a portfolio of assigned clients, ensuring alignment with the broader cluster strategy. This role is responsible for allocating resources within their portfolio to achieve the commercial goals set by the Chief Commercial Officer and their applicable Regional Head, including servicing goals as measured by the agreed Net Promoter Score (NPS) for their portfolio The Client Portfolio Manager will additionally manage key relationships within their client portfolio in their own capacity. Responsibilities: Developing and executing client commercial strategies to meet set performance goals and targets within a client portfolio Drive revenue growth for existing clients by: Allocating relationship managers to deepen share of wallet with assigned clients Allocating client service officers to maintain and improve client satisfaction ratings for assigned clients Minimizing concessions by...