Vice President of Operations

JOB SUMMARY

The Vice President of Operations is responsible for leading day-to-day operations across the organization reporting to the CEO. This position facilitates efficient execution of the company's objectives by serving as primary liaison on behalf of the CEO in vetting internal and external requests, directing assignments to appropriate staff, leading program directors, managing internal and external correspondence, spearheading projects, bids, and proposals.

This is a highly strategic role that requires a combination of focus, flexibility, technical aptitude, ability to build positive relationships, a culture of recognition and accountability, and steadiness under pressure to drive action for TWS's current and future success. The Vice President of Operations must have discipline, be self-motivated, self aware and be able to connect with others internal and external to contribute to the welcoming and positive service experience that TWS is known for.

Essential Duties and Responsibilities

• Drive strong performance, growing the business, and ensuring the organization continues to grow as a contractor of choice in the marketplace.
• Serves as a conduit and advisor to the CEO on major projects, bids, and proposals to assist the CEO with leveraging time constraints, reducing roadblocks, increasing impact and accelerating progress.
• Advise and supports leadership in approaching organizational change in a way that engages and recognizes employees at all levels of the organization and achieves desired results most effectively and efficiently.
• Introduce best practices and better ways of managing work and creating processes that will clarify where TWS stands on key projects/initiatives/org metrics.
• Partners with the executive leadership team to manage annual and quarterly planning processes to ensure alignment with strategic plan and priorities.
• Ensures that all members of the executive leadership team are informed in a timely manner of critical issues that require their attention and decision-making; ensure complete and accurate information, as well as a thorough analysis of options.
• Identifies opportunities to integrate across functional teams inside and outside the organization; leverage strengths to take advantage of new opportunities and/or to address organizational challenges.
• Champions a culture of accountability in relation to culture building strategies and initiatives and works to ensure that equity is interwoven throughout the organization's policies and strategic initiatives.

OTHER DUTIES:

• Perform other duties as required

KEY COMPETENCIES

• Communication skills - written and verbal
• Planning and organizing
• Prioritizing
• Problem assessment and problem solving
• Information gathering and information monitoring
• Attention to detail and accuracy
• Flexibility
• Customer service orientation

MISSION RESPONSIBILITIES:

1. Contributes to achievement of the Mission and Vision of organization.

2. Adapting to Change - Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

3. Continuous Improvement - Acts to constantly improve level of customer satisfaction in both individual and teamwork processes.

4. Client Centered Focus - Demonstrates concern for meeting or exceeding customer's expectations/requirements in a manner that allows the client to guide process towards the achievement of their goal(s) and which provides satisfaction for the customer.

5. Teamwork - Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member.

JOB SPECIFICATIONS:

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Minimum Education/Training Requirements: Bachelors degree in Healthcare Administration, Social Services, Business, or related field, or equivalent work experience, required. Masters of higher preferred.

Minimum Experience:

• Minimum 10 years of experience working as a government contractor primarily on service contracts
• Minimum 5 years of experience in digital services
• Minimum of 7 years of experience managing a growing P&L
• Minimum 5 years of program management experience
• PMP preferred

Physical Capabilities: Sitting, standing, walking and traveling to off sites; some carrying of computer equipment.

Mental Demands:

• Concentration/Attentiveness
• Respond to unpredictability
• High Level of Record Keeping
• Organize and Prioritize
• Manage Multiple Projects/Tasks
• Read, Comprehend and Follow Instructions
• Relate to Others

Required Licenses, Certification or Registration: U.S. Citizen and able to obtain/maintain a Security Clearance/Public Trust

Work Environment: Remote work role. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at time.

Travel: Up to 30% of time as needed.

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the CEO.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The list of requirements, duties, and responsibilities is not exhaustive but is representative of the current job. The knowledge, skills and/or abilities listed are typically required to perform this job successfully. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to satisfactorily perform the essential functions. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technical development).