Gridmatic
TX, USA
Gridmatic is seeking a highly motivated and detail-oriented professional to join our team as Vice President of Retail Operations. The ideal candidate will bring expertise in managing Commercial & Industrial (C&I) customers, deep knowledge of regulatory compliance within ERCOT and PJM markets, and a strong track record in strategic planning and execution. This role demands strong analytical skills, excellent communication, and the ability to collaborate with cross-functional teams to drive operational improvements. Responsibilities Define the customer experience and internal workflow for all C&I customers; lead the Operations team to cover the functional areas of enrollment, adds/drops, billing, commissions, and customer service. Oversee and support complex billing processes for large and flexible load customers. Maintain oversight of commissions plans and provide support as needed. Lead regulatory initiatives, including staying informed on PUC/FERC...